Pets Mom – Privacy Policy

We at Pets Mom value your privacy. This Policy explains how we collect, use, and protect your information when you use our Website and Services.

1. Information We Collect

• Personal details: name, contact information, address, pet details.
• Payment information: processed securely by payment gateways (e.g., Razorpay).
• Usage data: device info, IP address, pages visited, and cookies.

2. How We Use Data

• To process orders and bookings.
• To send updates, confirmations, and customer support communications.
• To improve Services, enhance security, and prevent fraud.

3. Data Security

We use SSL encryption and trusted gateways but cannot guarantee absolute protection. Payment details are tokenized or handled by PCI-DSS compliant processors like Razorpay. We do not store full card numbers.

4. Sharing Information

We do not sell data. We share limited info with delivery partners and payment processors solely to fulfill your orders and transactions. Law enforcement requests will be honored per applicable law.

5. Cookies

We use cookies to enhance user experience, analytics, and essential site functions. You may control cookies via your browser settings, but some features may not work without them.

6. Your Rights

• Request access or deletion of your data by emailing support@petsmom.in.
• Update your personal information for accuracy.
• Withdraw consent where applicable. Some processing is necessary for Services.

7. Retention

We retain data as long as needed to provide Services, comply with legal obligations, and resolve disputes.

8. Children

Our Services are not intended for children. If you believe a minor provided information, please contact us for prompt deletion.

9. Changes to Policy

We may update this Policy periodically. The latest version will be published on this page.

10. Contact & Grievance

For privacy questions, write to support@petsmom.in. Address: Shop No.A01, Pavitra Enclave, Nr HP Petrol Pump, Mansarovar Rd, Chandkeda, Ahmedabad, Gujarat 382424.