Pets Mom – Refund & Return Policy

1. Grooming Services

Unsatisfied customers may request a service review within 24 hours of the appointment. If a service is deemed incomplete or not per the agreed scope, we will offer a touch-up or partial refund.

2. Pet Food & Bakery Products

• Due to hygiene and safety, opened or partially consumed products cannot be returned.
• Damaged or incorrect items must be reported within 48 hours of delivery with photos.
• We will replace or refund approved claims based on stock and investigation.

3. Non-Refundable Items

• Custom bakery items, made-to-order meals, and partially completed services.
• Perishable items past their shelf life or mishandled by the customer.

4. Refund Process

• Approved refunds are processed within 7–10 business days.
• Refunds are issued to the original payment method via the payment gateway.
• If payment was captured but the order was not fulfilled, a full refund will be initiated.

5. Payment Gateway & Chargebacks

Payments are processed through secure gateways (e.g., Razorpay). For chargebacks or disputes, please contact us first with your transaction reference so we can coordinate resolution swiftly.

6. Contact

For returns, replacements, and refunds, email support@petsmom.in within the applicable window.